Frequently Asked Questions (FAQs)
How can I get help in planning my ride?
Call (775) 841-RIDE. Our friendly customer service staff is here Monday through Friday, from 8:00 a.m. to 5:00 p.m.; and Saturday, from 8:00 a.m. to 4:00 p.m., to help you plan your ride.
Where can I find a route brochure?
You may get a route brochure on any bus, or at the following locations:
Advocates to End Domestic Violence, Boys & Girls Club, Brewery Arts Center, Convention and Visitor's Authority, Nevada Mental Health & Development Services, Carson Medical Group, Carson Nugget, Carson-Tahoe Regional Healthcare (Cancer Center, ER, Main Entrance), Children's Museum, City Hall (Treasurer's Office), Health & Human Services, Chamber of Commerce, Community Center, Development Services, FISH, Frontier Motel, Goodwill, Hispanic Services, Library, NDOT (Intermodal, Planning), Public Works, Raley's, RCIL-Dew Drop Inn, Ron Wood Family Resource Center, Safeway, Salvation Army, Save Mart (North, South, East), Senior Center, Smith's, Southgate Apartments, United Blood Service, Walgreen's, Walmart (North), Welfare Office, WNC Bookstore.
How often does the bus run?
Buses run once each hour. If you ride the bus all the way around on its route, you will come right back to where you started in one hour.
Where do I catch the bus?
Bus stops signs are located every two to three blocks along each route. Look for the purple and green sign with the words "Bus Stop" at the top, the JAC logo and the NO PARKING symbol. Check the list of bus stops or call the JAC Office for the exact location of the bus stop nearest you.
What bus riding tips should I keep in mind?
Be at the nearest bus stop at least five minutes before the bus is due to arrive. Have the exact change or your pass ready when boarding the bus. Pass holders must show their pass to the bus operator each time they board the bus. If you need to catch another bus to complete your trip, ask the operator for a Transfer as soon as you get on the bus. About one block before your stop, pull the yellow cord to let the operator know you want off the bus. Remain seated until the bus comes to a complete stop. Always cross the street at the nearest crosswalk.
Can the bus make a special stop for me?
No, for your own safety, as well as the safety of the traveling public, the bus can only stop at posted bus stop signs. You may have to walk a few blocks to/from the nearest bus stop sign.
Do I have to pay to transfer to another bus?
Transfers are free to customers with cash fares or punch passes. Transfers are issued to go directly from one bus to another to complete a trip in one direction only, and cannot be used to get back on the same bus. They must be used within one hour of the time they are issued. Transfers cannot be used to go between Routes 2A and 2B.
What other safety rules should I follow?
No smoking, eating or drinking is allowed on the bus. Do not talk to the operator while the bus is moving. You may use audio/visual equipment only if it has earphones. Loud and/or disruptive behavior is not permitted. Firearms and hazardous materials like batteries, plate glass and gasoline cans cannot be taken on the bus. If you set something on the floor, do not block the aisle with it. Baby strollers must be folded up before getting on the bus.
Can I bring an animal on the bus?
Yes, service animals, such as seeing and hearing dogs, are allowed on the bus. Other small animals are allowed if they are in a secure pet carrier and are not dangerous or offensive to other passengers.
Can I bring my bicycle on the bus?
Yes, all buses have bicycle racks on the front. There is room for two bicycles at one time. You must load your own bicycle on the bicycle rack, which only takes a few seconds. When you get off the bus, let the operator know that you will be unloading your bicycle. Bicycles are permitted inside the bus only if they can be folded.
Are the buses wheelchair accessible?
Yes, all buses meet Americans with Disabilities Act (ADA) standards, and are equipped with wheelchair lifts/ramps and securement devices. Lap and shoulder belts are also available. Let the operator know if you need help getting on or off the bus.
What if I still can't use the regular bus system?
Check the JAC Assist page or call (775) 841-RIDE for information about our paratransit service. This service provides curb-to-curb public transportation to eligible persons with disabilities who cannot use the fixed-route buses.